Refunds:
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The Client would have to strictly follow the Tour Program.
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There shall be no refund, if the Client fails to join at the commencement of the tour, or joins the tour late or leaves the tour before the culmination.
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It shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the Firm at the appointed place, date and time.
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In case a Client along with his companion is compelled to discontinue the tour due to any reasons whatsoever including injury, illness, death or any other reason, no claim shall be entertained for refund of money.
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If the Client is unable to reach the place of commencement of the Tour due to any reason whatsoever, his booking shall be treated as “no show” on the tour and 100% cancellation charges would be levied.
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The Client shall not behave in a manner which may cause distress or annoyance to other co-travelers or which may create the risk of danger or damage to the property of the Firm or any independent contractor, any co-traveler or others. The Firm shall be under no liability for acts of such a Client and reserves the right to ask him to leave the tour midway if felt necessary. In such a case, no refund shall be payable by the Firm to the Client.
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Refund will be paid by NEFT (not cash) within 45 days of camp conclusion.
Miscellaneous:
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The Firm ventures to make the stay of the Client comfortable. However, considering the tours operated by the Firm at certain places, the accommodation may not provide for creature comforts but it will be ensured that basic amenities are provided for.
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In case of a request in writing at the time of booking by the Client for preference of rooms, the Firm would make an effort for getting the same. However, as the room allocation is done by the Hotel management, there is no guarantee in this regard.
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Meals are provided for during the Tour unless expressly mentioned otherwise, in which case, the Client would have to arrange for their own meal.
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Porterage is not included in the tour price.
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All baggage and personal effects are at all times and in all circumstances the responsibility of the Client.
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The Firm uses buses, cars which may or may not be air conditioned. The Clients shall follow the instructions of the Firm representative in this regard.
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Smoking, consumption of alcohol, narcotic drugs etc. is strictly prohibited on the activity.
Law and Jurisdiction:
Disputes, if any, will be subject to Pune Jurisdiction only.
As the registered office of the firm is situated at Pune, it is agreed between the parties that in the event of a dispute or difference between the Firm and its Client the exclusive jurisdiction shall vest in the Court/Forum/Tribunal in Pune alone.
Emergency
During the season we have multiple activities in progress simultaneously and each activity leader reports to the office at regular intervals. This communication helps us to handle emergency situations effectively. It is mandatory for the activity leader/volunteer to inform and discuss any unusual situation with the concerned authority
Emergency involving an individual – This usually comprises of an accident/injury or medical emergency. In the mountains, we have rescue parties to evacuate victims suffering from altitude sickness, asthma and body injuries. In the remote wilderness, we have standby vehicles to transfer the victim to the nearest primary health centre or hospital. Where surgery or special medication is involved, we seek consultation from the eminent city doctors and ensure, as far as possible, a dialogue between the parents and the local doctor on the spot.
Emergency involving whole group – This can be a natural calamity, local unrest and violence or even a mundane traffic jam that throws all schedules out of gear. In such situations, the authority seeks help from the police commissioner and coordinates with district authorities or localities to sort out the problem. Our experience in dealing with government authorities so far has been very good.